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Our primary shipping service is Royal Mail, mainly used for all orders that weight less than 2kg. For heavier and bulkier orders we use Parcelforce service, UPS or DPD.
Delivery Time is dependent on 2 factors:
Free Shipping Offers
Orders over £20 qualify for Free Shipping, which will be Royal Mail 48 or Parcelforce 48. Free shipping is only available within UK.
We do not profit from shipping. Should you select next day delivery option, or if we're shipping your order internationally, your shipping cost will be exactly the same as we are charged by whichever shipping company is used to deliver your package. Shipping costs are calculated on the website automatically during Checkout based on the weight of the items you are purchasing.
If you'd like to make a purchase and have it shipped internationally, please send us an email at firstname.lastname@example.org. Be sure to include a list of the products you'd like to purchase, your shipping address, phone number, and the email address to which we should send a Paypal invoice (we currently only accept Paypal payments for orders shipped abroad). A member of our Customer Service team will contact you to make all the arrangements.
Our Philosophy on Returns
We find that the vast majority of our customers do not elect to return or exchange their items, so we have elected to pass along the most competitive prices and shipping rates we can by not paying for return shipping on returns and exchanges. If for any reason the item received is damaged or defective, we will reimburse you for your return shipping cost. Please contact us prior returning the defective item(s) to us.
If you would prefer a different product, size, style, or color ~ please ship the item back to us at the address below and include a note letting us know what you would like in exchange. Items being sent back to us can be shipped via Royal Mail, Parcelforce, UPS and it's suggested you keep your tracking number handy until you know we've received the item. If you instead elect to place a new order for the item, to be processed as quickly as possible, firstly ship the item back and your refund will be handled immediately.
All items should be returned to the address below in saleable condition. Upon receipt, refund will be applied to the original form of payment. Please allow 5-10 business days for the full processing of your return.
Please send all returns or exchanges, with the original packing slip and a reason for return/exchange, to:
Manta Medical limited
8 York Street, Mitcham, CR4 4JY
Unfortunately, we cannot accept returns of certain items*, including:
*Of course any item that has a manufacturer's defect can be returned for a full refund.
**If an item you're returning will not make it back to our service center within 30 days of the date of delivery, please contact us to determine if we can issue a full refund.